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 *Call for details and costs of Installation*

1 Actual speed online may vary with your choice of package, technical configuration, Internet traffic, server or other factors. When compared to a standard dial-up modem speed of 40 kbps.
2 Ku-band offer expires October 31, 2008. A one-time system access fee of $99 will appear on your first invoice. Annual $75 Radio Spectrum License Fee also applies. $200 instant rebate applies at the point of sale (Regular equipment fee $399 less $200 instant rebate = $199); $199 equipment fee applies on all
contract terms with a 74 or 98 cm dish and HN7000 modem. Additional fees may apply if a larger dish is required.
3 New customer (‘referral’) must activate within 30 days from the date of referral submission. $25 referral credit will be applied to the existing customer’s account.
For complete details of Xplornet’s 30-day money back guarantee, please visit www.xplornet.com. See participating dealer for details. GST/HST and other taxes apply.

Satellite Information

As long as you have a clear, unobstructed view of the southern sky you are eligible to receive one of Xplornet's satellite high-speed Internet services.

Equipment
In order to receive the Ka-band service powered by Telesat, the customer must have an outdoor unit (ODU) - small satellite dish (67 cm) - affixed somewhere on the premises as well as an indoor unit (IDU) - satellite modem - which is connected to the customer's computer.

    23l x 23h x 7.6w cm

Some service packages are only available in specific areas. Our installer will indicate if any additional equipment is needed before starting install. Equipment needed will depend on distance from tower, elevation, trees and other factors.
An Xpress installation typically includes the following:

• 67 cm dish installation and associated hardware
• Installation of roof/wall mount hardware
• 2 feeds of 75-150 foot cable (minimum 75 feet) between the dish and the indoor equipment. Interior cables will be exposed (not pulled within the walls). This cable must be either CommScope 5773 or 5729
• Grounding of system components with up to 20ft of ground wire
• Pointing and system peaking of the Xplornet satellite system
• Creating or using one existing point of entry into the home for the two cables that will be used for your Xplornet system
• Provisioning of the satellite modem
• Ensuring your Xplornet service is up and running directly connected to one PC
• Installer travel up to 100km round trip
• 90-day installation warranty
• If desired by the customer, the installer will create and/or configure at least one Xplornet e-mail account

The following materials are included in the price of an Xpress Installation:

• Up to 150ft of Xplornet approved RG-6 cable (either CommScope 5773 or 5729)
• Xplornet approved 2GHz rated Coaxial cable connectors, Gilberts or Thompsons
• Cable clamps and cable ties UVA resistant
• Dish antenna mounting hardware
• Ground block, grounding clamps and up to 20ft of ground wire
• Weather sealant for connections and structural penetration

The following items fall outside the scope of an Xpress installation. Additional charges may apply. Contact your local dealer for complete details.

• Removal, by the installer, of any viruses on your PC that may affect the completion of installation
• Custom work performed on a quote basis
• Commuting charges over the 100km round trip limit from the Xplornet installer base business. Includes ferry charges if applicable. (Check with reseller for rate/km)
• Custom Installation of dish away from your main residential structure
• Custom Routing of outdoor cables below ground (trenching) or away from main residential structure
• Usage of additional materials such as coaxial cable, ground wire, extra shipping & handling
• Custom installation in your residential building over 2 stories
• Custom networking services
• Installation and configuration of a router or special customer networking software
• Snow removal or equipment removal from your installation site
• Tree or branch cutting to avoid line-of-sight issues
• Custom installation in a hazardous environment
• Installation scheduled outside regular local business hours may incur extra charges
• A Small Office or Commercial installation can be more complicated and, therefore, more costly than a Residential installation

Note: Installing network software and hardware is outside the scope of an Xpress installation. Jolee Electronics has the necessary skills to provide networking services and will provide you with this service at your request.
Bandwidth use -- Since satellite beam capacity is resource shared by a number of users, usage is subject to Xplornet Cable's Fair Access Policy. 

Call us for a site visit.

Wireless High Speed Internet

Wireless Information

Equipment
In order to deliver wireless service to a home or business, the customer must have a compact subscriber module (SM) affixed somewhere on the premises, with an Ethernet cable running from the subscriber module to the customer's computer.

   2.4 GHz Subscriber Module

 

In the event that the customer does not have direct line of sight to the access point or the signal strength is compromised due to the customer's distance from the access point, a 900 MHz subscriber module or reflector dish may be required to deliver Xplornet's wireless service.

   900 MHz Subscriber Module

 

Installation

Xpress Installation
After locating a suitable line of sight to the Access Point the authorized Xplornet Wireless installer will mount the subscriber module to the home or building using the standard "L" shaped mounting bracket. The installer will run one pre-terminated CAT5 outdoor cable, up to 75 feet, from the base of the subscriber module to the point of entry into the home or building. In addition, the installer will supply and install a surge suppressor, preferably on the exterior of the home or building, which will then be properly grounded according to local regulations. The installer will ensure proper sealing of all exterior holes and use drip loops on all exterior cables. Inside, the installer will run up to 100 feet of CAT5E cable from the surge suppressor to the computer's location in the home or building. Typically a small hole (1/2 inch diameter) is required to be drilled in the outside of the wall to allow entrance of the cable. Next the installer will hookup a 24 VDC Adapter and AC Power Adapter. Finally, the installer will test the system using their own laptop one last time to ensure the signal strength is working at its expected threshold and Internet browsing is functioning.

Enhanced Installation
Extra charges may apply for any installation work that falls outside the scope of an Xpress installation. This includes, but is not limited to: setting up a PC, router or other Local Area Network (LAN) equipment; multiple runs of CAT5E cable within the home or building; running cables in excess of the two provided (Interior - 100 feet, Exterior - 75 feet); mounting the subscriber module on excessive heights (e.g. greater than standard one-storey roof); setting up accounts on e-mail client programs such as Outlook, Outlook Express, etc; PC clean up, which includes quarantining and/or removing viruses and spy ware; installing NIC cards; installing pop-up tower or tri-pod & pole to improve line of sight; and installation of a reflector dish.

Call us for a site survey.

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